PR Newswire
Liberate, the leading conversational voice AI platform for insurance, has announced a strategic partnership with Five Sigma, the AI-native claims management technology innovator, to deliver a fully automated, end-to-end claims experience for insurers and their policyholders.
This collaboration brings together Liberate’s cutting-edge voice and digital AI intake capabilities with Five Sigma’s integration-friendly claims technology, including Clive™, the insurance industry’s first AI Claims Adjuster, and Five Sigma’s AI-Native Claims Management Platform (CMS). Together, the two companies are redefining how insurance claims are handled, creating a seamless experience from first notice of loss (FNOL) through resolution.
“By integrating our conversational AI into Five Sigma’s Clive and claims management platform, we’re enabling insurers to deliver next–generation claims experiences, reducing friction, slashing wait times, and delighting callers, all without adding headcount,” said Amrish Singh, CEO and Co–Founder of Liberate.
In moments of crisis, such as accidents or property damage, policyholders often experience heightened stress, making it challenging to articulate details through written communication. Voice interactions offer a more natural and immediate way for claimants to convey information, facilitating quicker and more accurate claims processing.
Nevertheless, many insurers have yet to adopt voice analytics capabilities, potentially missing out on opportunities to enhance customer experience and streamline operations.
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At the core of the Liberate-Five Sigma partnership is a shared vision: to embed conversational AI at the earliest stage of the claims journey, the FNOL, and hand off to a backend built for intelligent, AI-powered orchestration. The result is a streamlined, scalable process that delivers unprecedented clarity, speed, and efficiency.
Key capabilities include:
- 24/7 Availability: Policyholders can easily file a claim 24/7, in any language. With zero hold or wait times, Liberate and Five Sigma’s collaboration enables insurers to be there for their customers when it matters most.
- Faster, Omnichannel FNOL Intake: Insurers can now implement Liberate’s conversational voice and digital AI tools out of the box, fully integrated with Five Sigma’s Clive and CMS platform. This ensures claims are initiated instantly, without human intervention, eliminating call hold times and improving data accuracy from the outset.
- AI-Enhanced Claims Orchestration: Once a claim is captured, data flows automatically into Clive or the CMS, triggering intelligent triage, document processing, and straight-through claims handling, all powered by AI.
“This partnership extends our AI and automation-first vision,” said Oded Barak, CEO and Co–Founder of Five Sigma. “With Liberate’s voice AI intake capabilities and Clive’s orchestration, insurers can automate the entire claims journey – empowering adjusters, reducing overhead, and dramatically enhancing policyholders’ experience.”
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