Agentic AI Purpose-built for Highly Regulated Enterprises

New AI Agent solutions transform how healthcare, insurance, and financial services organizations automate complex workflows across every stage of their customer lifecycle

Ushur, the leading AI-powered Customer Experience Automation company, announced the launch of Ushur Intelligence, purpose-built for highly regulated industries. Designed with enterprise-grade security, compliance, and control, Ushur Intelligence enables healthcare, insurance, and financial services organizations to deploy domain-specific AI Agents that automate workflows requiring hyper personalization and judgment — all while ensuring safety or governance.

As enterprises face mounting pressure to achieve more with fewer resources, the demand for intelligent automation has never been greater. Stricter regulations, rising customer expectations and reliance on manual processes are accelerating the need for smarter, automated solutions. The emergence of agentic AI marks a turning point — enabling autonomous reasoning, decision-making and goal-driven action that adapts to context in real time. This signals a new era of enterprise transformation, one that moves well beyond the scripted, hardwired workflows to deliver contemporary customer experiences and meet rapidly evolving business needs.

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“Agentic AI marks a major shift — from reactive task automation to proactive, intuitive problem-solving,” said Simha Sadasiva, CEO and Co-founder of Ushur. “With Ushur Intelligence, we’ve created a way for enterprises to safely deploy vertical-focused AI Agents all while maintaining transparency, trust, and total control.”

Ushur Intelligence uses proprietary language models (UshurLM) trained on customer behavior to deliver digital experiences for industry-specific use cases with adherence to regulatory compliance, data privacy and data security protocols.

Key capabilities include:

• Domain-specific AI Agents: Designed for healthcare, insurance, and financial services use cases to ensure precision and regulatory alignment.
• Multi-agent orchestration: A scalable architecture designed to build and coordinate multiple AI Agents through MCP and agent-to-agent (A2A) interoperability.
• Seamless integration: Connects with enterprise systems, policies, and workflows to enable end-to-end automation without coding involved.
• Built-in compliance frameworks: Including HIPAA, SOC 2, GDPR, and HITRUST.
• Real-time reasoning and decision-making: Allows AI Agents to interpret context and act accordingly, while operating within an authorized set of tasks and services.
• Natural language Agent Builder: Accelerating deployment without engineering overhead.
• Enterprise-grade governance: With guardrails, audit trails, and human-in-the-loop capabilities.

Availability

Enterprises can now tap into the power of agentic AI through Ushur’s prebuilt, customizable solutions — designed to address their most urgent, high-impact challenges. Rather than starting from scratch, organizations gain immediate access to a robust infrastructure purpose-built for agentic AI, with the flexibility to tailor each experience to their unique business needs.

Ushur delivers AI Agent solutions purpose-built for customer service in regulated industries, designed to manage the complexity, documentation and high-stakes inbound inquiries these businesses encounter. Customers receive instant support — anytime, anywhere — through empathetic, personalized interactions. Employees benefit from immediate access to information, guided workflows and improved productivity. These solutions not only elevate self-service experiences to drive customer satisfaction and retention, but also generate measurable operational impact across the enterprise.

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