PR Newswire
This new partnership allows SwitchThink to offer its credit union clients a secure, affordable AI solution for enhanced customer service
boost.ai, a leading provider of conversational AI (CAI) for enterprises in regulated industries and SwitchThink Solutions, the leading provider of cloud-based services for credit unions using Corelation’s KeyStone core processing platform, today announced a new partnership to offer an innovative AI-powered virtual assistant solution that is purpose-built for the credit union industry. The new solution, SwitchThink AI Assist, is powered by the boost.ai advanced conversational AI platform and will enable credit unions to deliver 24/7 support for credit union members, streamline member service options, and improve overall member engagement while simultaneously delivering operating efficiencies.
The partnership serves as a key expansion into enterprise-class conversational AI for SwitchThink, a trusted provider of innovative solutions for more than 150 credit unions across the U.S. boost.ai’s superior technology, coupled with SwitchThink’s conversational AI designers and intimate understanding of KeyStone’s architecture, will bring conversational AI to credit unions in a fully-managed subscription model that is easy to adopt, reliable and affordable. Designed specifically for easy integration with credit unions using the KeyStone core, the solution will be fully optimized to align with the unique workflows and service needs of these institutions.
Outstanding customer service has long been a competitive advantage with credit unions, and many are finding that AI is the key to unlocking the next level of service. However, as with any new technology, risk and cost are top priorities for credit unions operating in a highly regulated industry. Earlier, Desert Financial Credit Union partnered with boost.ai and SwitchThink Solutions, to successfully launch its virtual voice agent to its 483,000+ members. Today, Desert Financial’s virtual agent is successfully handling over 29,000 calls per month without agent involvement, proving the benefit conversational AI can have to a credit union’s bottom line. The SwitchThink AI Assist solution suite is built upon that proven model.
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“AI has emerged as a key differentiator to accelerate growth, but for credit unions, avoiding risky AI implementations is crucial. Mishaps can lead enterprises to fall further behind the competition, and more importantly, cause damage to their members,” said Chase Tarkenton, SVP & General Manager at boost.ai. “We recognize the importance of security and compliance, especially when it comes to emerging technology such as AI, and have developed a platform that demonstrates this in every member interaction. Now SwitchThink will be able to offer customers access to a conversational AI solution that delivers results within weeks of implementation, improving their customer experience without asking them to take on unnecessary risk.”
“Our clients recognize the value enterprise AI can bring to their organizations, but cutting through the hype to find the right partner to deliver a secure, compliant member experience can prove challenging. That, coupled with the need to attract and retain conversational AI talent to build, maintain and evolve their virtual agents, has complicated implementations,” said Scott Butler, CEO at SwitchThink Solutions. “Marrying boost.ai’s proven platform and shared commitment to modern, seamless member experiences with SwitchThink’s experts in credit union operations, conversational design and the power of the KeyStone application will provide our clients a speedier time-to-market and a more cost-efficient approach to achieving their desired ROI.”
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