Kritika Mehta
Kraken, a prominent crypto exchange, is facing criticism due to rejection of Bitcoin (BTC) payouts to creditors involved in the Mt. Gox bankruptcy proceedings. These issues have arisen despite verification that have caused confusion among users. Moreover, this controversy highlights ongoing problems related to the verification and payout processes following the exchange insolvency.
Mt. Gox Creditors On Kraken Receive No Bitcoin Payments
According to several posts on Mt Gox insolvency subreddit from users affected by this issue, Kraken has repeatedly informed them that their account verification levels are insufficient to process the BTC transfers. One user reported receiving an email from Kraken, which indicated that their account was not verified at the intermediate or pro level, which is required to receive payouts.
Despite reaching out to Kraken for clarification, the user received the same notification months later. Moreover, the frustration is compounded by Kraken’s inconsistent responses. Affected users have shared that Kraken initially assured them that everything was in order, only for them to encounter the same problem again.
“Failure of confirmation by Kraken (again)” was a recurring theme in user complaints. In addition, a user posted, “I had received this email, saying my account level was not intermediate/pro, and I was not able to get my BTC transfer done.”
Adding to the confusion, the link provided by Kraken for verification details leads to a message indicating delays due to high volumes of verification requests from creditors. This has further aggravated the situation for those expecting timely resolution. A user highlighted the ongoing issue, stating:
“Even though I queried and responded to an email from the trustees in January, they still think I am unverified. Infuriating incompetence.”
Official Stance On The Matter
Hence, the Mt. Gox Rehabilitation Trustee has outlined the necessary steps for creditors to ensure their accounts are eligible for payouts. These include revising account information, updating creditor names, and ensuring that the account level meets the required standards. However, many users report that despite taking these actions, Kraken continues to reject their payouts due to purported verification issues.
Kraken’s stance on the matter remains firm. The crypto exchange has reiterated that the verification issues lie with the account levels not meeting the required standards as outlined by their system. Thus, all necessary actions must be completed through Kraken’s platform, not the Mt. Gox claims system.
Kraken’s customer support has been reportedly unresponsive or slow in addressing these issues, according to user comments. This adds to the frustration of users who are eager to receive their funds. However, a user highlighted that the Trustee will reportedly check Kraken verifications by the August 30 deadline and everything should be in line then.
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