Business Wire
NiCE Actimize, a NiCE business, announced that KeyBank has increased the modernization of its financial crime operations with the X-Sight AI Enterprise Platform, an advanced portfolio of solutions which effectively address the financial services institutions’ (FIs) most pressing challenges. KeyBank is one of the nation’s largest bank-based FIs.
KeyBank’s objectives in its modernization were to tackle a variety of operational challenges, while enhancing overall efficiency. Now fully live with fraud and anti-money laundering capabilities, the advanced SaaS platform is designed to reduce disruptions caused by system downtime or performance issues so that KeyBank can now more swiftly resolve issues and achieve enhanced overall system reliability and a smoother, more dependable banking experience.
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With built-in agility derived from NiCE Actimize’s Integrated Fraud Management (IFM) system, KeyBank can now more quickly adapt workflows and implement new compliance measures in response to changing regulations and new types of fraud. KeyBank incorporated NiCE Actimize’s ActOne case management capabilities into the modernized approach and additionally updated its platform with the addition of X-Sight Enterprise for Anti-Money Laundering, including CDD capabilities.
“KeyBank sought to future-proof its operations, and NiCE Actimize’s advanced X-Sight AI Enterprise platform provided a seamless path,”said Amy Brady, Chief Information Officer, KeyBank. “We were challenged by increased costs associated with manual system upgrades and patches. By replacing our previous solutions, we have ensured consistent performance and minimized system downtime, allowing the organization to respond more effectively to evolving regulatory changes.”
Explained Craig Costigan, CEO, NiCE Actimize, “The X-Sight AI platform helps firms simplify the complexities of managing multiple deployments, providing a comprehensive view of transactions and potential risks. One significant benefit is that the platform ensures banks can utilize the most advanced capabilities without the delay of manual updates. This enables the adoption of future innovations such as advanced analytics which enhance fraud detection and regulatory compliance.”
In addition to being a NiCE Actimize customer, KeyBank also leverages NiCE’s AI-powered workforce augmentation capabilities to boost operational efficiency and enhance both employee and customer experiences. By introducing forecasting and scheduling with greater automation and precision, leadership improved reporting accuracy and hit service level goals all year. The standout achievement: hundreds of ‘man-hours’ saved during the busiest time of the year through NiCE’s self-service PTO bidding, freeing resources to optimize service, and providing employees with more flexibility.
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