PR Newswire
As financial institutions work to keep pace with increasingly complex product and service portfolios, rapidly evolving technology advancements, and customer retention rates—often as low as 20%—they must quickly and effectively equip associates with the tools to successfully navigate job requirements and customer expectations. Essential and proven technologies should be on the radar as these organizations look to enhance skill development to improve employee engagement and performance cost-effectively.
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“Retail banking associates are increasingly challenged with navigating complex workplace interactions, staffing their teams with the right skill sets, and balancing escalating customer expectations,” said Derek Belch, founder and CEO of Strivr. “Having conducted over 3 million immersive training simulations across our customer base— many of which have been in the financial services space— we’ve seen how immersive learning better equips employees for the job. Our new off-the-shelf XR bundle is designed to help financial institutions better prepare their teams and accelerate the path to get there.”
Developed using Strivr’s patented skills framework and AI-powered content creation expertise, the bundle includes five best-in-class training modules, encompassing 16 live-action and computer-generated experiences across a range of skills development, including:
- Client Care: Customer De-escalation & Conflict Resolution
- Professional Development: Workplace Etiquette & Professional Conduct
- Manager Development: Addressing Performance Challenges
- Contact Center: Hiring & Interviewing Techniques
- Leadership Development: Emotional Intelligence & Empathetic Skills
With a hand-picked selection of courses proven to drive real-world results, the off-the-shelf bundle draws on a decade of experience in deploying XR solutions at scale to Fortune 1000 organizations, including leading retail banks such as Bank of America.
Bank of America launched a nationwide program to bring immersive learning to over 50,000 employees across its approximately 3,800 financial and contact centers in 2021. The initiative has successfully delivered innovative and effective performance and learning solutions to accelerate associate upskilling and enhance client experiences. Bank of America has received consistent employee feedback that the practice repetitions help them deliver better service to the bank’s clients and customers.
Availability
The Strivr XR Training Bundle for Retail Banking & Financial Services is available to purchase today directly from Strivr. Additional off-the-shelf courses are available as well, including a selection of industry-agnostic experiences along with a catalog of blueprints to jump-start an enterprise-grade XR deployment.
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